Privacy Policy
Last updated: August 27, 2026
INEO Solutions Inc. (“INEO,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit ineoproducts.com, contact us, create an account, request information, or purchase products from us.
Information we collect
Depending on how you interact with us, we may collect information such as:
- Contact and account information, including your name, company name, email address, phone number, billing address, shipping address, and account details.
- Order and transaction information, including products purchased, order history, shipping details, returns, and related customer-service communications.
- Payment-related information. Payments are processed through Shopify and applicable payment providers. INEO does not need to receive or store your full payment-card number in order to process a standard online transaction.
- Device and usage information, such as IP address, browser type, device information, pages viewed, referring pages, and interactions with our website.
- Communications you send to us, including questions, support requests, product inquiries, and feedback.
How we use personal information
We may use personal information to:
- process, fulfill, ship, and manage orders;
- provide customer service, technical support, returns, and warranty-related assistance;
- respond to product, compatibility, installation, and sales inquiries;
- operate, maintain, secure, and improve our website and services;
- detect or prevent fraud, misuse, security incidents, and other harmful activity;
- send service-related messages about orders or accounts;
- send marketing communications where permitted and subject to your choices; and
- comply with legal, tax, accounting, regulatory, or dispute-resolution requirements.
Shopify and service providers
Our online store is hosted on Shopify. We also use service providers that may assist with ecommerce operations, payment processing, shipping, analytics, communications, marketing, fraud prevention, website functionality, and customer support. These providers may process personal information as needed to provide their services to us.
Payments
Online payments are handled through Shopify and applicable payment processors. Payment providers maintain their own privacy and security practices. We recommend reviewing the privacy information provided by the payment method or provider you choose.
Cookies and similar technologies
Our website and service providers may use cookies and similar technologies to keep the site functioning, remember preferences, understand website usage, measure performance, help prevent fraud, and support advertising or marketing where permitted.
You can control cookies through your browser settings and, where available, through website privacy controls. Blocking some cookies may affect how certain parts of the site function.
How we share information
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including payment processors, ecommerce providers, shipping carriers, analytics providers, technology vendors, professional advisers, and customer-support providers.
We may also disclose information when required by law, to protect our rights or the rights and safety of others, to investigate suspected fraud or security issues, or in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.
International processing
INEO is based in Canada, but some service providers may process or store information in other countries, including the United States. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, business records, fraud prevention, legal compliance, accounting, and dispute resolution. Retention periods may vary depending on the type of information and applicable requirements.
Your choices and privacy rights
Depending on where you live, you may have rights regarding your personal information, such as requesting access, correction, or deletion, or objecting to or restricting certain uses. These rights may be subject to legal exceptions and verification requirements.
You can unsubscribe from promotional emails using the unsubscribe link in the message. Service and transactional communications may still be sent when necessary for an order, account, or support request.
To make a privacy request, contact us at ineosales@ineosolutionsinc.com.
Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Children
Our store is intended for retail, commercial, and business purchasers and is not directed to children. We do not knowingly seek to collect personal information from children through the store.
Third-party links
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and INEO is not responsible for the privacy practices of third-party sites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
Contact us
For questions about this Privacy Policy or requests concerning personal information, contact:
INEO Solutions Inc.
Unit 301 – 19055 54 Avenue
Surrey, BC V3S 4R1
Canada
ineosales@ineosolutionsinc.com