INEO Products

False Alarm Checklist

If your EAS antennas are false alarming or not performing as expected, start with the checks below before changing system settings.

Quick false-alarm checklist

  • Move active tags, tagged merchandise and tagged window displays away from the antenna area. The required separation varies by system, tag type and site conditions.
  • Check for new metal displays, carts, strollers, umbrella stands, wastebaskets or other large metal objects near the system.
  • Check for active tags or labels close to the power supply or electronics.
  • Look for new vertical AC power lines, extension cords, seasonal lights or electrical equipment near the antennas.
  • Check nearby LED lighting, LCD screens and other electronics that may create interference.
  • Inspect aluminum doors, electric door motors, loose door handles and other moving metal components.
  • Ask whether a neighboring store has recently installed or changed an EAS system near yours.
  • In mall locations, make sure metal security curtains or gates are fully secured and not vibrating near the system.
  • Check displays suspended by steel aircraft cable or other metal components that can make intermittent contact.
  • Confirm that antennas are securely mounted and that cables and electrical connections are undamaged.

Checkout and tagging checks

Confirm that label deactivators are powered and functioning, hard tags are being removed correctly, and staff are using the correct detacher or deactivator for the installed EAS technology.

Keep tagging practices consistent. Security labels should be positioned where they can be located and deactivated efficiently at checkout without obstructing required product information. Hard tags should be attached securely in a location that supports reliable protection and practical removal.

RF 8.2 MHz and AM 58 kHz

RF 8.2 MHz and AM 58 kHz are different EAS technologies. False-alarm troubleshooting should begin by confirming the installed technology and making sure tags, labels and checkout equipment are compatible with it. Environmental interference and required clearances can vary by system and installation.

Track recurring alarms

Record recurring alarm events, time of day, nearby activity and any recent store changes. A simple log can help identify patterns involving missed deactivation, tag pollution, environmental interference or a potential system issue.

If the issue continues after these checks, call 1-833-244-1895 or contact INEO through the Contact Us page.