Shipping policy

Shipping Policy

Please note our head office is in Canada.

The majority of our products are produced and shipped from Canada

The Buyer shall pay all taxes, duties, customs, tariffs, and any other fees applicable in the Buyer’s jurisdiction to permit the importation of the Goods into the Buyer’s country.

General Information

We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.

Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

If you wish for us to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.

We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbours and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return, we recommend purchasing tracking and keeping shipping receipts for your records.

Shipping Information

Our shipping options for shipping within the U.S. are as follows – USPS and UPS. Our shipping options for shipping within Canada are as follows – Canada Post and CanPar. Business days are Monday through Friday only and do not include national holidays.

Orders will ship via the service level selected at checkout. Shipping costs are calculated at checkout and are based on the weight and/or size of your package.

Delivery dates for shipping are not guaranteed. We are not responsible for the package once tracking shows that the package has left our warehouse.

If your order is placed after 12pm Pacific time, then it is set to ship out next business day.

For more information please feel free to Contact Us or for information concerning returns please see our Return Policy

The majority of our products are produced and shipped from Canada

The Buyer shall pay all taxes, duties, customs, tariffs, and any other fees applicable in the Buyer’s jurisdiction to permit the importation of the Goods into the Buyer’s country.