Return Policy

We want returns to be straightforward. Please review the requirements below before sending an item back to INEO.

30-day return window

Eligible products may be returned within 30 days of purchase for a refund or exchange. If more than 30 days have passed since the purchase date, we may be unable to offer a refund or exchange.

Return eligibility

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging. The product must also be identifiable on an INEO invoice or order issued within the applicable return period.

Items returned in a condition different from how they were received, with missing parts, or with damage not caused by INEO may be subject to a partial refund or may not qualify for a refund.

Items that cannot be returned

Custom-made products: Custom-made gates and other items manufactured or configured specifically for an order cannot be returned unless otherwise agreed by INEO.

Sale and clearance items: Sale and clearance items are final sale and are not eligible for a refund unless the item is defective, damaged, or otherwise required by applicable law.

Refunds

Once a return is received and inspected, we will notify you whether the refund has been approved or declined. Approved refunds are issued to the original payment method. The time required for the credit to appear can vary depending on the payment provider or financial institution.

Defective or damaged items

If an item arrives defective or damaged, contact us so we can review the issue. Where appropriate, we may replace the item with the same product or provide another resolution.

Return shipping

Unless otherwise agreed by INEO, customers are responsible for return shipping costs. Original and return shipping charges are non-refundable. We recommend using a trackable shipping service and retaining the shipping receipt for valuable returns. INEO cannot guarantee receipt of a return shipment that is not delivered to us.

Return address

INEO Solutions Inc.
Unit 301 – 19055 54 Avenue
Surrey, BC V3S 4R1
Canada

Before sending a return: Contact ineosales@ineosolutionsinc.com so the item and order can be identified correctly.

Late or missing refunds

If an approved refund has not appeared, first check your account again and then contact your credit card company or financial institution, as posting times can vary. If you have completed those steps and still have not received the refund, contact INEO.