Four aspects concerning security tag alarms you should know

by Karter Hall on October 18, 2022

The fact that electronic item surveillance (EAS) notifies your workers of a suspected theft is by far its most useful function.

This enables retail employees to focus on the task at hand rather than constantly scanning the store floor for shoplifters.

A number of tips may be used to guarantee that alarms only go off when they should and that your crew knows exactly what each alert implies.

Here are four facts concerning security tag alarms that you should know.

Best practices for EAS are crucial

EAS is a very well-liked and successful retail loss prevention tool. When merchandise enters a zone close to the shop exit, the system detects security tags and/or labels attached to the items and immediately sounds an alarm to warn workers that a theft may be taking place.

Nevertheless, the system is only as effective as the guidelines, practises, and instruction that support it.

This implies that your personnel should receive training on the operation of the EAS and adhere to the proper procedures when it comes to an alarm and its implications.

Tag pollution

When one store improperly deactivates or removes a label or tag, tag pollution develops. Your EAS system could turn on when a customer walks into your store holding that item.

Nowadays, the majority of EAS antenna feature a lighting system that lets users know if an alert is being sounded because of an inbound tag or an outgoing tag.

The meaning of the illumination on the EAS antenna should be made clear to the staff.

Additionally, they should be instructed on what to do when it appears that a tag from another business has set off your alarm, such as potentially verifying the shopper's bag.

Alarm fatigue

Every time an EAS antenna sounds an alarm, it means something. But sometimes stores fail to follow EAS best practice and the alarm sounds so often that staff begin to ignore its potential meaning.

This usually comes down to one of four issues:

Tag pollution.

Tags in the no-go zone.

Failure to properly detach tags or deactivate labels.

Incorrect checks and inadequate EAS system maintenance.

So, what do each of those mean?

The no-tag zone

The vicinity of the EAS antenna is regarded as a no-tag zone. This is a space that has to be maintained clear of things that are labelled or tagged, including decorations that contain a lot of foil.

It is probable that the EAS antenna will sound if things that have been tagged or labelled are placed in this region.

The "No Tag" area is typically six feet or less from the EAS system.

Simply stretch your arms out as if performing a star leap, then inspect each pedestal to see whether there are any security tags within or just out of your reach.

Alarms are brought on by tags close to the antenna in more than 90% of documented occurrences of erroneous alerting.

Improper tag removal or label deactivation

Security tags must be removed at the point of sale, and labels must be disabled, in order to prevent the EAS system from raising an alert when an item leaves the store.

Staff members need to be well equipped for this task as well as appropriately instructed on how to accomplish it efficiently.

Detachers are typically fixed to the point of sale (POS), whereas deactivators can be included inside the checkout's scanning area to deactivate the label at the same time that the barcode is read during a transaction.

Daily checks

As a valuable piece of equipment that is designed to protect a retailer from loss, your EAS system should be checked daily and serviced when required.

Your manufacturer likely has guidelines for exactly what checks and servicing needs to occur, but as a minimum, the system should be checked prior to store opening each morning to ensure the system is powered up and working correctly.

Further questions?

To learn more about which security tags are a good fit to upgrade at your retail store, INEO’s expert online support staff are able to assist you with the decision. Please reach out to Amit Pannu, at APannu@ineosolutionsinc.com. 

Additional Resources


At the same time, staff should also ensure the label deactivator is switched on.